Get In Touch
Hello – we’re aware that calling customer service just tends to seem like yelling at thin air. That is why here at apreplica.is, we have centered our support system around real conversation. If you’d like some details about the ins and outs of our Royal Oak replicas, would like an update on your order status, or simply have questions, we’re actually here for you. No machines, no beating about the bush – straightforward honest words from flesh-and-blood humans who care about you.
Core Contact Details
- Email: [email protected]
- Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (China Standard Time)
Here’s the compromise between response times – we’ve learned our replica watch queries split into two baskets. For the run-of-the-mill queries regarding movement types or finishing information, we’ll respond back within 24 hours on average. But shipping time windows or payment issues? Those are the red flag goodies from us – we opt for 4 hours or less since you’re waiting for that watch.
Online Chat Support
Humorous aside – we did actually add the live chat option after one of our staff members spent three days emailing back and forth with a customer debating back and forth over bracelet size. There are certain circumstances where you really do want to have that instant back-and-forth to resolve it. The chat isn’t AI-powered – it’s being conducted by real actual human beings who know the difference between a chronograph and a gong.
Social Media
We’re keeping it real with you – we actively avoided social media as a channel for customer service. From the algorithm insanity to the DMs into the void, we found that email gives us the room to breathe in order to seriously consider your questions and deliberate on them. No spam mail, no emoji responses.
Physical Address
As we’re dealing directly with our factory partners rather than through the physical retail setting, we’ve eliminated for what matters most: the quality of your watch and the quality of our exchange. Every email goes directly to one team member who can actually respond to it – no buck passing around five departments.
Our Commitment to Service
What is “exceptional service” really in replica watch world? To us, it’s just about getting you to feel like a watch geek. We remember when a Texas client needed more information about the distinction between our two types of Audemars Piguet – we took pictures comparing them and sent him movement specs that were even not scheduled to go live on the site. That’s just business as usual.
Frequently Asked Questions
We do change our FAQ page on a weekly basis based on what you’re asking us today – three new questions on water resistance ratings were added last week after a few customers brought it up. You might want to check there first, but by all means reach out to us personally if you can’t find what you’re looking for.