Aprelica.is FAQ center. We’ve put together the most common questions we receive on our replica Audemars Piguet watches, from choosing your ideal model to after-sales service. Can’t find what you’re looking for? Just get in contact – we’re here to assist.
1. Prior to Purchase: Product Choice, Prices, Promotions
A1: The "best" watch is really a matter of personal preference. Do you have an eye for the classic, combat-tested aesthetic of the Royal Oak Offshore, or the more classic and adaptable Royal Oak? Have a try at our collection page as a first point of call. Most of our customers do say that when they look at the close-up pictures and read about the specific information—such as chronograph functions or dialing—the proper choice just decides itself. If you are still in doubt, send us a message. We can give you our recommendation based on what is selling and what would fit your wrist and lifestyle.
A2: Yes, we do have sales and special promotions to our subscribers. To be honest, the best way to stay current is by subscribing there. You'll usually receive notice of our future sales ahead of everybody else. We also have a special 'Special Offers' page which is worth a look on holidays or our site-wide sale events.
A3: Unit prices are what appear on product pages. Shipping and tax are separately added at checkout. It's no different than buying from any other overseas e-commerce site – the system will figure out shipping cost based on your shipping address and impose any tax owing under your country's import law.
2. Payment & Shipping: Payment Methods, Shipping Time, Fees
A1: We've simplified checkout. Pay with all the standard credit cards (Visa, MasterCard, AmEx) or from a PayPal account. Secure, encrypted gateways handle all transactions. The full range of options is described on our Payment Options page if you want to look them over ahead of time.
A2: For our friends in the United States, you should generally receive your package within 7 to 14 business days from shipping. The instant that it's going out, we'll send you an email with a tracking number. That way, you can track it right to your front door. It's not uncommon, though, that even in peak seasons there may be a delay, but really standard all the way across the board.
A3: Yes! We have a free standard shipping promotion on orders that meet a specific dollar amount. It's our way of saying thanks for shopping with us. We publish the precise amount you must meet to qualify in our Shipping Information page.
3. After-Sales Service: Returns, Warranty, After-Sale Process
A1: Yes. We are confident in what we sell and provide a 30-day return policy from the date of receipt of your order. The most important thing we request is that the watch be returned in the original, unworn state with all accessories. The terms are found under our Return & Exchange Policy.
A2: Yes, it is. Each of our watches is supported by a limited warranty against manufacturing defects. Consider what would be there straight out of the box. Bear in mind that the guarantee does not extend to damage through accident or wear and tear due to use – we have to draw the line somewhere.
A3: The simplest way to begin is to simply visit our Contact Us page and complete the return request form. After you've sent that in, we'll have one of our support engineers contact you, generally within one business day, to walk you through the rest of the process.
4. Account & Security: Registration, Login, Privacy, Safety
A1: Yes. We are confident in what we sell and provide a 30-day return policy from the date of receipt of your order. The most important thing we request is that the watch be returned in the original, unworn state with all accessories. The terms are found under our Return & Exchange Policy.
A2: We take your information very seriously. Our website is SSL encrypted, the same method used by banks. We do not sell or share your personal data with third parties in any way. The complete commitment can be read in our Privacy Policy.
A3: Don't worry, it can happen to the best of us. Simply click "Forgot Password" on the login page, type in the email address you used to sign up with, and we'll e-mail you a reset link over. It's normally instantaneous.
5. Product Use & Maintenance: How to Use, Care, and Troubleshooting
A1: It's all too easy to get the bracelet out of shape if you're not used to it. While some customers are very confident about managing themselves with a small pin tool, we most often recommend a visit to a local jeweler or watchmaker. They have the right tools and can size a perfect fit for you within a few minutes, without risk of scratching a link.
A2: For everyday cleaning, a dry, soft microfiber cloth is great at wiping off fingerprints and dust. If it needs to be cleaned more thoroughly, a few drops of mild soap in water and a soft brush (an old soft-bristled toothbrush is perfect) can be used. Just make sure to dry it thoroughly afterwards. And a tip: always check the water resistance rating first before getting it wet.
A3: There's always going to be some minimal loss or gain of time with any mechanical watch. But if it varies a lot, it might be that the movement has to be regulated. That's a sensitive task best left to someone who knows what he is doing. You can call us, and we'll attempt to trouble-shoot, but usually, a local watch repair facility can get it calibrated for you on short notice for a moderate fee.
A4: Just put your watch away. A cool dry place out of the sunlight is perfect. Some of our customers keep it in the original box that it was shipped in or a special watch case. Simple routine makes all the difference in not scratching and maintaining the luster of the finish.
A5: It would be by the specific water resistance rating of the model. Some are okay for surface swimming, and others are just splash-proof. We make it very clear what the water resistance depth is for each model on its product page. If unsure, safest bet is to remove it before you plunge. If you're just going to be splashing around, do check the spec or ask us.